top of page

Refund Policy

1. In-Store Purchases

 

All food and beverage items purchased in-store are non-refundable once payment has been made.
If there is an issue with your order (e.g., incorrect item, quality concern), please inform our staff immediately so we can address it on the spot.

 

2. Online Orders

​

  • Orders placed through our website or delivery partners cannot be cancelled once confirmed.

  • If an incorrect item was delivered or your order did not arrive, please contact us within the same day for assistance.

  • Refunds or replacements will be issued only in cases where the error was made by Palette & Pour Café.

 

3. Event Bookings & Reservations

​​

  • For private events or group bookings, cancellations must be made at least 48 hours in advance to be eligible for a full refund of any deposit paid.

  • Cancellations made less than 48 hours before the event will result in partial or no refund, depending on preparation costs incurred.

 

4. Gift Cards & Promotions

 

Gift cards, vouchers, and promotional items are non-refundable and non-exchangeable for cash or other products.

 

5. Contact Us

 

If you have questions or need help with a refund or cancellation, please contact us at:
📧 contact@palettepour.com
📍 B-2-03A, Block B, Neo Damansara, Jalan PJU 8/1, Damansara Perdana, 47820 Petaling Jaya, Selangor

bottom of page